Please contact vHost Direct Limited using one of the methods below.
Telephone: +44 (0)1322 522380
Email: info@vhostdirect.co.uk
Post: vHostDirect, 68 High Street, Bexley, Kent, DA5 1AJ, United Kingdom
Alternatively, you can email us on support@vhostdirect.co.uk. We always aim to respond to contact within 1 working day, resolving any issues within that week (5 working days).
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc…) then please contact us at abuse@vhd.org.uk with as much detail as possible. We will of course investigate your complaint immediately.
At vHost Direct, we value the service we offer; however in the interest of improvement, we welcome your feedback. If you wish to make a complaint about a service you have received or feedback on how we may improve, please email us at support@vhostdirect.co.uk with as much information as possible. We will acknowledge your email within 1 working day, and aim to resolve any outstanding issues within 5 working days.
Should you not be satisfied with the initial outcome, we welcome you to escalate your complaint to director level by emailing: terry@vhostdirect.co.uk.
You are also able to make a formal complaint about vHost Direct (the registrar) to Nominet (the .uk registry) here:
http://www.nominet.org.uk/disputes/complainingaboutregistrar/complaints-procedure